World Class Support
Every Step of the Way
From your first enquiry to your final certificate, career placement, and beyond — DC Global Academy’s dedicated support team is with you at every stage of your journey.
Five Pillars of World Class Support
Whatever stage of your journey you are at — applying, studying, sitting exams, finding a job, or planning to study abroad — our dedicated team is here to help.
From First Enquiry to Enrolled Student
Our admissions team guides you from your very first question through programme selection, enrolment, payment, and Portal access — making the process as simple and clear as possible.
- Programme selection guidance — we help you choose the right course and tier
- Enrolment form assistance and payment option advice
- Portal access setup within 2 working hours of payment
- Scholarship and financial support enquiries
Support Throughout Your Studies
Our academic support team helps you navigate the learning portal, access your materials, book examinations, and achieve the outcomes that matter for your career.
- Learning portal technical guidance and access support
- Exam booking, scheduling, and technical preparation
- Module and course content questions answered
- Reasonable adjustments for students with additional needs
Job Placement Assistance That Delivers
Our careers team actively works to place qualifying graduates with 180+ employer partners — not just point you towards job boards. Real introductions, real placements, real careers.
- CV review and professional rewrite assistance
- LinkedIn profile optimisation guidance
- Mock interview coaching and preparation
- Direct employer introductions and live vacancy access
Your Pathway to a University Abroad
DC Global Academy certification opens doors to partner universities in the UK, Australia, Europe, and the Americas through DC EduTravel — a division of DC Global Education Group. Free application and full visa support included.
- University pathway assessment and institution matching
- Free application support — no placement fees to students
- Full visa guidance for UK, Australia, Europe, and the Americas
- Pre-arrival support — accommodation, arrival, and orientation guidance
Everything You Need to Get Started
Our admissions team is dedicated to making your enrolment process as smooth as possible — from choosing the right programme to completing payment and accessing the Portal on day one.
- Guidance on selecting the right programme and certification tier for your experience level and career goals
- Assistance with the online enrolment form — step-by-step guidance available by phone and email
- Payment option advice — full payment, 50/50 split, bundle packages, and scholarship applications
- Learning Portal access set up within 2 working hours of confirmed first payment
- Partial scholarship enquiries — assessed individually on motivation and financial need
- Deferral and transfer requests handled within 5 working days
Admissions Team
Call +44 20 8108 6701 or email askdc@dcglobalacademy.com · Mon–Fri 9AM–5PM GMT · Response within 24 hours
We Are With You Throughout Your Studies
Our academic support team helps you make the most of your learning experience — from day one on the Portal through to passing your proctored examination and downloading your certificate.
Portal Access & Onboarding
Access all course materials, videos, and assessments through our 24/7 Learning Portal. Support is available if you experience any login, navigation, or technical issue.
Course Content & Module Questions
Questions about your course content? Contact the academic support team by email. Live Q&A sessions are available for selected programmes — dates published on the Portal.
Exam Booking & Scheduling
Book your proctored examination through the Portal — remote or in-person at our Heathrow campus. Minimum 10 working days notice required. Each student receives 3 free attempts per course.
Results & Certificate Download
Results available within 5 working days. Pass: your certificate is generated automatically and downloadable from the Portal with a unique employer-verifiable ID.
Reasonable Adjustments
Students with a disability, learning difference, or accessibility need should contact us at least 10 working days before their examination to request adjustments. All requests are handled confidentially.
Your Career Team Works For You
Job placement assistance is included with every DC Global Academy programme. Our careers team doesn’t just point you to job boards — we make active introductions, review your CV, coach you for interviews, and connect you with our employer network.
- CV Review: Professional review of your CV with written feedback and rewrite recommendations
- LinkedIn Optimisation: Profile review, headline, summary, and skills section improvements
- Interview Coaching: Mock interviews, behavioural question preparation, and live feedback sessions
- Employer Introductions: Direct introductions to relevant hiring managers and HR teams in our network
- Career Change Support: Specialist support for students transitioning between industries
- Promotion Planning: For students seeking advancement in their current role or organisation
Activate Your Career Support
Email askdc@dcglobalacademy.com once you have completed your programme and passed your examination. Include your certificate reference to begin the placement process.
Continue Your Journey at a University Abroad
DC Global Academy certification is your first step. Through DC EduTravel — a division of DC Global Education Group — our students progress to partner universities in the UK, Australia, Europe, and the Americas. No placement fees. Full support from application to arrival.
University Pathway Assessment
Contact the DC EduTravel team for a free assessment. We review your DC Global Academy certification, professional background, and study goals to match you with the right institutions.
Institution Selection and Application
We present matched institutions from our partner network — including the University of Huddersfield (UK), ICMS Sydney (Australia), and institutions across Europe and the Americas.
Full Application Support
Our team manages the full application process — documents, personal statements, references, and submission. Free of charge to all DC Global Academy students.
Visa Guidance
Once accepted, we guide you through the visa application process for your destination country — UK Student Visa, Australian Student Visa, European, or North American equivalents.
Pre-Arrival and Accommodation Support
Guidance on accommodation options, airport arrival, orientation, and what to expect in your new country — so you arrive confident and prepared.
Technical Issues? We Have You Covered.
Our technical support team handles all platform, access, and examination technology issues. Most issues are resolved within one working day.
- Learning Portal login issues, password resets, and access problems
- Course material loading or video playback issues
- Remote proctoring setup assistance — webcam, microphone, and browser testing
- Certificate download and verification issues
- Payment portal and account billing queries
- Device and browser compatibility guidance (see also our Self-Paced Learning Policy)
Technical Support
Email askdc@dcglobalacademy.com with the subject “Technical Support” and include your full name, enrolment reference, device type, browser, and a description of the issue. Screenshots are helpful.
Multiple Ways to Reach Our Team
Choose the contact method that works best for you. All enquiries are answered within one working day during business hours.
The Right Team, Every Time
Send your enquiry to the right team and get a faster, more targeted response. Each inbox is monitored by a specialist team.
General & Admissions
Programme enquiries, new enrolments, course information, Portal access, and general student support questions.
askdc@dcglobalacademy.comRefund & Cancellations
All refund requests, cancellations, and billing disputes. Include your full name and enrolment reference. Reviewed within 5–10 working days.
refund@dcglobalacademy.comPolicy & Compliance
Formal complaints, data protection (GDPR) requests, governance enquiries, accreditation body queries, and whistleblowing reports.
compliance@dcglobalacademy.com
We Would Love to Help You
Fill in the form below and one of our team will respond within one working day. For urgent matters, please call us directly on +44 20 8108 6701.
We respond within 1 working day · Mon–Fri 9AM–5PM GMT
Message Sent — Thank You!
We have received your enquiry and will respond to within 1 working day. Your reference number is . If your matter is urgent, please call us on +44 20 8108 6701.
Quick Answers to Common Questions
Still Have a Question? We Are Here.
Our support team is dedicated to ensuring every student succeeds. Whatever your question — big or small — do not hesitate to reach out. We respond within one working day.
DC Global Academy · 450 Bath Rd, Longford, Heathrow, West Drayton UB7 0EB, UK · askdc@dcglobalacademy.com · +44 20 8108 6701