REFUND & CANCELLATION POLICY
DC Global Academy
A Division of DC Global Education Group Ltd (United Kingdom)
1. Purpose
DC Global Academy is committed to transparent and fair financial practices. This Refund & Cancellation Policy outlines the conditions under which refunds, cancellations, and payment adjustments may be granted.
This policy forms part of our Terms & Conditions and applies to all purchases made through DC Global Academy.
2. Scope
This policy applies to:
Online courses
Partner-delivered programmes
Event registrations
Professional certification programmes
Corporate training enrolments
Subscription-based services (where applicable)
3. General Principles
DC Global Academy aims to:
Provide clear pricing information
Offer transparent refund conditions
Ensure fairness in dispute resolution
Prevent fraudulent refund requests
Maintain compliance with applicable consumer protection regulations
4. Digital Course Purchases
4.1 Cooling-Off Period
Where required by applicable consumer protection laws, learners may request cancellation within fourteen (14) days of purchase, provided that:
Course access has not been substantially used; and
Certification requirements have not been completed.
If substantial access has occurred, refund eligibility may be reduced or denied.
4.2 Substantial Access Definition
Substantial access includes:
Completion of a significant portion of course content
Downloading protected materials
Completion of assessments
Issuance of certificates
5. Partner-Delivered Programmes
Where courses are delivered by partner institutions:
Refund policies may be subject to the partner institution’s terms
Academic and financial decisions remain with the delivering institution
DC Global Academy facilitates communication but does not override partner policies
All partner terms are communicated transparently during enrolment.
6. Event Registrations
For information sessions or professional events:
Cancellations prior to event start may be eligible for refund
No-shows may not qualify for refund
Transfer to future sessions may be permitted
7. Corporate Training & Group Enrolments
Refunds for corporate programmes:
Are governed by written agreements
May be subject to minimum notice periods
May include partial refund conditions depending on delivery stage
8. Subscription Services
If applicable:
Subscriptions may be cancelled at any time
Cancellation applies to future billing cycles
Refunds for completed billing periods are generally not issued
9. Non-Refundable Items
The following are generally non-refundable:
Issued certificates
Completed assessments
Administrative processing fees
Downloaded proprietary materials
Services already rendered
10. Refund Process
To request a refund:
Email: refund@dcglobalacademy.com
Include:
Full name
Order reference
Course or programme name
Reason for request
Refund requests are reviewed within ten (10) working days.
Approved refunds are processed via the original payment method.
11. Fraud Prevention & Chargebacks
DC Global Academy maintains transaction logs including:
Login records
Course access timestamps
Assessment completion records
Download history
Fraudulent refund claims may result in:
Account suspension
Certificate revocation
Reporting to payment processors
12. Dispute Resolution
Where disagreement exists:
Internal review is conducted
Relevant policies are applied
Escalation may occur under Complaints & Appeals Policy
13. Policy Transparency
Refund eligibility is clearly stated:
On course pages
At checkout
In confirmation communications
No misleading guarantees are made.
14. Regulatory Compliance
This policy aligns with:
UK consumer protection standards
Payment processor requirements
Corporate governance principles
15. Policy Review
This policy is reviewed periodically to:
Reflect regulatory updates
Improve clarity
Strengthen dispute prevention mechanisms
16. Contact Information
Refund Enquiries:
DC Global Academy
A division of DC Global Education Group Ltd
Email: refund@dcglobalacademy.com
United Kingdom